Hotel Kaiser in Tirol

Amazing hotel and experience! We have visited the last three years and every stay has been just great. Delicious food with clean buffet, super fun kids room for the little ones, and nice all-inclusive style. Free shuttle to the ski lift with great slopes just minutes away. Cannot recommend enough. We prefer to travel here than ski in the United States. We’ll try to come back every year. Our kids love it and count down the days to Hotel Kaiser each year.

Spent 3 nights here in July -24. Everything was great. Kind and very service minded staff. Could be the best we ever experienced. Also perfect rooms, lots of things to do with kids and just overall relaxing. Food was very healthy and nice, we enjoyed all meals we had. Kids cried when we had to leave. Will definitely come back!

Kaiser hotel is a total disappointment and had ruined our vacation! Really, €400 per night? Are you kidding me? The hotel is old, the rooms are small and simple, no mini bar, they don't even bother to supply hair conditioner/body cream/cotton pads in the shower. Bed linen is old and in pills. There is actually no SPA, the pool is tiny, overcrowded, cramped and stuffy. The food is weak, few vegetables, everything is oversalted. The staff is unfriendly and careless. I was charged €15 for room service! I asked to bring a cup of soup to the room for a sick child (the soup itself costs €7), and this despite the fact that we paid for "all inclusive". But the coolest thing is management zero reaction to the following incident — I went to the spa and severely cut my leg with a piece of glass that got into my slipper. What on earth did the broken glass do on the spa floor? When I came bleeding to the reception they just gave me an alcohol wipe (there is no doctor in the hotel) and said that they were very sorry and it was a bad luck. The manager didn't contacted me, despite me asking several times. Overall, it is a terrible hotel for crazy money, I have never experienced anything like this anywhere in the world.