Hotel Madlein

I recently stayed at Madlein Hotel and had a fantastic experience. The location was perfect for skiing, and the amenities were excellent. What made my stay even better was Michael from the staff. He was incredibly helpful, friendly, and always went out of his way to make sure we had everything we needed. His exceptional service really stood out, and I truly appreciate his efforts. Overall, it was a memorable stay, and I would definitely return to this hotel in the future.

We have just returned from a wonderful stay at the Madelein hotel Ishgl which was made extra special thanks to Moritz and the team of staff there. Nothing was too much trouble for him & he took time to chat to us & make our stay as comfortable as possible with restaurant reservations & excellent customer service. The atmosphere in this hotel was perfect for our stay combining all the aspects of such a high end hotel without feeling too stuffy for the children in our group who were made to feel welcome & at home. All of the staff were friendly, efficient and polite & we are really hoping to return next year. Many thanks to everyone who made our stay so memorable.

This was the worst hotel experience we’ve had. The problems started at check-in: the reception staff was unprofessional and poorly trained. We were placed in a room without the amenities we booked (sofa, bathtub) and found it poorly cleaned—there were toothpaste stains in the bathroom, and an empty tissue box wasn’t thrown away. When we addressed this, we were told the guests in our reserved room extended their stay, and nothing could be done. After a day, we were moved to another room, but it smelled like vomit and was just as poorly cleaned. The bathroom was in bad condition. Each visit to reception was frustrating—the female staff treated us like we were inconveniencing them. Breakfast was disappointing, with very few options, and the spa was unimpressive. To make matters worse, at check-out, we were charged €300 for cleaning, claiming it was for vomit. After arguing, they admitted it was a mistake and removed the charge, but this added to the overall bad experience. The only positives were the underground parking and two male receptionists who were professional, helpful, and friendly. If the entire staff worked like them, the hotel would leave a much better impression. In conclusion, we cannot recommend this hotel due to the lack of professionalism, poor cleanliness, and substandard service. It’s not worth the cost or the stress.