Hotel Mangart

Good hotel, large enough air-conditioned rooms. Breakfast was fine, tasty food but unfortunately it was underground with no views to the beautiful mountain scenery. The outdoor pool was surprisingly very pleasant. Well worth a stay if you find yourself in Bovec.

The room was ok. They however didn’t know how to operate their own spa facilities like the sauna. We reserved it twice, both times it was cold when we arrived. The first time we figured out how to turn it on. The second time we explained to them how to turn it on and we had to wait for more than half an hour before using it. The staff were not very nice and we didn’t get any compensation for the inconvenience.

We booked the accommodation six weeks in advance. Two days before the arrival, we were informed in writing that there had been a technical error and the hotel was fully booked. We were advised to find another accommodation. When we asked why this was only noticed weeks after the confirmed booking, we did not receive a response. Finding another accommodation at such short notice during the peak of summer was nearly impossible and extremely frustrating. Eventually, when we informed the hotel that we had booked another accommodation and were waiting for their official cancellation of the booking, they informed us that there was actually a room available. They stated that if we did not want it, we would have to cancel ourselves, otherwise, they would charge us the full amount as a "no show". This was an absolute outrage! By forcing people to cancel the booking through the 3rd party booking platform, they are depriving the guests of the opportunity to write a negative review on that platform and likely saving themselves cancellation fees. It's just fraud! If you want to ensure that you actually have a place to stay, I strongly recommend booking another hotel!