Hotel New Akao

The onsen and lunch buffet are totally worth it..we got a good deal. The rooms I don't know what they are like but the hotel is obviously from another / older era. But if going for lunch buffet & onsen ..I highly recommend it..the food was delicious and salad soup and dessert buffet were very tasty and well kept & stocked..service was top class as well.

This hotel charges way too much for the quality. The bathroom has bad smell. I booked through Agoda with 4 adults and 2 children, but the hotel said that my booking showed that I booked for 4 adults only and charged me extra with 2 children. First the hotel wanted to charge full price but would provide no beds for the kids. I had to fight and finally they charged for dinner and breakfast for the kids. What I was very disappointed with the hotel was that I booked for 4 adults and 2 children but the hotel said I booked for adults only. I sent a message to the hotel asking for rooms next to each other mentioning my children with me. However, the hotel did not day anything about my booking that it was booked for 4 adults only with no children. I think it was an excuse that the hotel did not want to take any responsibility but wanted to charged more. I traveled the world, stayed in various 4 and 5 stars hotel for the past 20 years, this is the worst hotel so far. It is very disappointing and wasting of my precious time in Atami.

As soon as you walk into the lobby, you can almost feel that you have stepped back into the 80s. All facilities are too old and over-used. Booking facilities (table tennis, dinner time, massage) can be difficult on a weekend - everything was full. Couple decent pools with great ocean view. Did i mention the room also seemed to be 15 years overdue for a renovation ? Not good overall for the price it charged.