Hotel Playa Cayo Santa Maria

Everything is perfect in this hotel and all the employees are so friendly. Excellent the entertainment staff and the activities for adults and children we really enjoyed. Lisdania, Alexander, Abby, Arley, Camilo, Daily, Muñeca , Laura, Susu, Jorgito Good food and drinks . Great room . The service at the lobby bar is good with Nelson and Rafael. Beautiful beach .

Such a great resort! The food, staff and entertainment is amazing! The entertainers always go above and beyond to connect with guests and make the experience amazing! Specifically Daily, Abbi, Alex, Horhito, Danny and many more that I can’t remember their names made our experience great! Second time at this resort and will be going again!

I stayed at this resort for one week with my husband and two kids, and I would not choose to stay here again. Pros: • The pool and beach are located nearby, making it easy to access without much walking. • The pool is warm and well-maintained. • The beach is stunning, with beautiful white sand. • Golf carts are available to help guests get around the resort. Cons: • The buffet menu is repetitive with very limited variety. • Food at the buffet is left uncovered, attracting birds and flies—even landing on our plates at times. • The live-cooked meat was often undercooked and there were concerns of cross-contamination. • The reception and customer service staff were not welcoming or helpful. • During our 7-day stay, we had to change rooms three times due to cleanliness issues, broken beds, non-functional TVs, and air conditioning problems. • The rooms had a serious mosquito problem, which made the stay quite unpleasant. • The entertainment team did not seem engaged or enthusiastic, and the activities were not enjoyable or appealing. • Communication was difficult, as most of the staff did not speak English, making it hard for non-Spanish speakers to understand or participate