Hotel Regent Tallinn
Tallinn · Estonia · 69 Pikk
About Hotel Regent Tallinn — Luxury Boutique Hotel in Tallinn
Hotel Regent Tallinn is an exceptional 5-star hotel in Tallinn, Estonia. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.7 / 5
Superb hotel located in the heart of Tallinn. Historical building with the Italian touch of hôtellerie and restaurant. Best in town
This is not a 5 star hotel and they do not deserve the price they ask you to pay. Booked a large family room for 2 adults and two children which turned out to be half empty and under equipped with some necessary stuff like wardrobe 😅 they have a tiny storage without shelfs and drawers in a room for 4 people! For €750 per night we had to put our clothes on the floor around the room. Complained twice to different members of staff, but with no success. There is a price list of drinks and snacks that are not in the room. In fact there is no minibar, kettle or fridge in the room. When asked about it - we were told we could order those stuff, but there is no phone in the room either 🙈 pool is very cold and not welcoming. Sauna isn't working, unless you ask to turn it on in advance. No public areas like lobby, bar, etc. restaurant is open for breakfast only, but if you didn't order it in advance, you won't get it. So according to staff we had to order - wardrobe, breakfast, lamp (there isn't any reading light or a simple table lamp in the room), fridge, drinks for minibar....🙈 The room is half empty lacking sitting area, light, storage and basic comfort. They were trying to pretend as if it is our fault that we didn't order anything, so they just gave us beds and roof for the ridiculous price. Thanks God we didn't have to order hot water for specific hours. We did not want to stay there and ruin our family holidays, so moved out after one night. Regent charged us for the whole period of our initial booking and refused to issue any refund. It feels like we were robbed by a group of scammers.
Called reception and was asked to book online. Website was crashing and we couldn’t book the room. Called reception again and was told we should call later or book by email. Agreed to book by email. No response after a few days and website went fully down giving raw HTTP error. Is this a scam? DEFINITELY not a five-star experience!