Hotel Saltic Resort & Spa Grzybowo

This is a decent place for kids, plain and simple, but several small issues negatively impacted our experience: Some reception staff were quite rude, and other guests we spoke with expressed similar sentiments. The pool was extremely dirty. It was cleaned only once during our stay by a robot, and it did not do an adequate job. We were asked to use their app for room/maid service requests, but either the app was not monitored or our requests were ignored completely. On top of that coffee capsules were never refilled during our entire stay. Parking is very expensive at 80 PLN per day and offers no added security or benefit. Our car door was damaged by another guest. My advice is to park outside the hotel area and save your money. The freshness of fish served at dinner varied significantly. On one occasion, it was clearly not fresh. I could mention more, but the above points clearly illustrate the experience. Overall, it is a nice place, but improvements are needed.

Unfortunately, our stay at Saltic Resort & Spa did not meet our expectations. As someone working in the hospitality industry myself, I naturally have a trained and critical eye – but also understanding for the fact that not everything always runs perfectly in day-to-day hotel operations. Still, I must say that in several areas, the basic standards of a four-star property were not reached. Our room was located on the ground floor with a terrace and a large window that could be fully opened – but directly onto the parking lot. This meant there was no privacy at all, as guests or staff could easily pass by and look inside. There was also no separation or barrier, so the direct access from the parking area created an uncomfortable and insecure feeling. The terrace furniture was also dusty, most likely due to the nearby parking lot, and had not been cleaned upon arrival. The bathroom facilities did not match four-star standards either: there was no toilet paper holder, no cosmetic mirror, and no shelving inside the shower. The hand shower was mounted at an angle, which made it awkward to use. The hairdryer provided was very small, with no adjustable heat setting, and only blew cold air. The housekeeping service on the day after arrival was also disappointing: the beds were made very untidily, with blankets left wrinkled and pillows scattered across the bed. This is not what one would expect in a hotel of this category. There were also service-related issues. Even before our stay, an advance payment was required, but a confirmation was only provided after we actively requested it. During our stay, communication was often difficult, as many staff members spoke only Polish and could not switch to English or German, which is challenging for an international four-star hotel. In the restaurant, we repeatedly experienced long waiting times, even though the occupancy was very low. This made the delays feel unusual – had the restaurant been busy, it would have been understandable. For example, we ordered sparkling water, which arrived after about 20 minutes, but it turned out to be still water. When we politely mentioned the mistake, the replacement came quickly, but unfortunately the server’s annoyed look left us feeling uncomfortable, as if we had said something wrong, even though it was just a factual remark. Situations like this affect the guest experience negatively. The breakfast buffet was large and varied, but not convincing in taste. Vegan options, which nowadays are common in four-star hotels, were completely missing. The breakfast area also seemed poorly coordinated – dirty tables were often left uncleared, and fresh tableware was slow to be replenished. At check-out, we were not asked about our stay, and the necessary exit card for the parking lot was not automatically provided but had to be requested by us. Small service touches like these make a big difference between an average and a truly professional hotel experience. In summary: the property certainly has potential, but in many areas – cleanliness, facilities, service, and communication – there is room for significant improvement. With more attention to detail and stronger alignment to internationally recognized four-star standards, this hotel could offer guests a far better overall experience.

This is not a hotel for rest, it‘s a hotel to enjoy lines in order to have a breakfast (really haven’t seen such things before even in large and overcrowded hotels: 30 min in lines to have a breakfast you paid for!) and other kids in SPA and pool zone. They don’t offer even a paid option to have a breakfast in the room, it is really nervous to stay every day in lines or to break your day schedule just to have the possibility to eat without waiting. We came with a dog: they never suggested some equipment: f.e. dog bed or bowl, which is promised by booking however. Prices in the spa are at the level of premium hotels, but the service is very rude already when registering for the procedure: they don’t offer you options, they can’t name the prices, referring to the “price list you have in your room” and when you cancel they tell you how bad and inconvenient it is that you are canceling your visit. The rooms are very small and not the cleanest. When we arrived at our room, the sink was clogged: they were able to clean it only the next day. We found someone else's hair in the bed. This is the most disappointing experience so far in the Baltics: this is the first time I have encountered such a level of service and disorganization. the only plus is the location: there is a forest and the sea nearby