Hotel Santorini Resort

This is a beautiful location just off the beach, across the street, with a nice beach. The staff is very pleasant and helpful. Rooms are a little bit old but very clean and comfortable with cable TV and decent WiFi connection. The hotel has a restaurant and food is tasty 😋 and reasonable priced. There are 3 pools with one of them on the roof top and bar. There is also a small but well stocked mini convince store on the property it sells incidentals, snacks, liquor and beer. There's a principal grocery stores three blocks away from the hotel just off the main road. Located about 2 mi away from the downtown Santa Marta by cab. There's a central commercial or Mall within walking distance less than 10 minutes has every type of convenience that you need multiple restaurants and coffee shop with another principal supermarket. Send Martini has multiple locations the resort hotels is what we stayed in this time. Our last visit we stayed at the Casablanca Santini hotel. I would highly recommend this resort to anybody that wants a reasonably priced stay during their time in Santa Marta and enjoy themselves greatly enjoying the beach the weather, ocean, and relax full-time here. It's very tranquil and peaceful.

This place has clearly seen better days. Only the most basic maintenance is done. Our nice room had a worn down mattress and bed, towels worthy a youth hostel (not a "4 star resort"). Breakfast was very good, but thd ill famous issue of aggressive birds has not been resolved. Three suggestions: put a higher "fence" reaching the ceiling, a sign explaining to innocent guests that feeding is only increasing the problem and a walk-thru curtain at the entrance. Don't fall for the beach club. I never saw anyone eat there. Pity the sun shields for rent are only in the lsst row of the spacious beach, precisely where the hassle by walking vendors is worst (although less aggressive than in Cartagena). One star less for the not so impressive "sky bar" (no sea view from the bar itself, partial view from the small pool) and the restaurant trying to introduce the yankee system of imposed tips, unusual in Colombia. Environment is quite dusty with several dirt streets.

First time here and we were pretty disappointed. The reception ladies did not greet us with a smile or good customer service. From the moment we arrived we wanted to cancel the reservation because it did not look like the pictures that were shown on Booking. As soon as we tell her she says “ok step to the side” was very careless. The rooms and pools were very average definitely not worth the price. If you can pay a little more for Hilton or Marriott I would highly recommend it. The breakfast was the same everyday and we did not count with having birds flying in and eating at our food. The location was the only good pro to this hotel and the guys who would take up our bags. There was one specific gentlemen Fidel had a nasty attitude and was not helpful. We asked for hot water(we wanted tea) one night due to being sick which seems like something basic a hotel should have and he said they ran out but did not look for other solutions. Conclusion: I would not come back nor recommend it. Tip: Please have your staff work on their customer service as it will continue to turn away tourists.