Hotel Villa Luisa Resort

We travelled to Villa Luisa Resort with a party of nine people in the beginning of May. We were so happy with our trip and enjoyed our stay. The staff was super nice and welcoming from the beginning and catered to our every need, special thanks to Maurizio and Filippo. The hotel is nicely located quite near the beach and it's very quiet and peaceful. There's plenty to do for everyone. Breakfast and dinner were varied and tasteful. We enjoyed our stay greatly. I can't think of anything bad to say, well except the cold water in the pool. 😀 I would definitely visit again if given the chance.

We were here for a week, the accommodation was nice, the service was very pleasant. They also allow dogs to stay here, which I rate very well. The only disadvantage when staying with a dog is the lack of greenery, but that is not the hotel's fault.

There are (at least) two Hotel Villa Luisa's in Italy. I mistakenly booked this one, when I was meant to have booked another. The booking system requested that I pay the full amount upfront, which I did. When I realised the error of my ways, I contacted the hotel and booking platform immediately. Both groups refused to give me a refund or offer any help. I continued trying on multiple occasions over the course of 3 days. Each time I was met with refusal. I clearly have never stayed at this hotel. It may be great. But on the evidence of their approach to my issue and their treatment of me, I have no other recourse apart from making people aware. Now, I will never stay there and never recommend them. I advise you to stay away and consider many other fine hotels in the area.