Hotel Villas Flamingos

Holbox is absolutely beautiful, and we had a wonderful stay at Villa Flamingos. Our room had a natural, serene vibe that made it feel like a private villa. We stayed in the Bungalow Mangle, which features a jacuzzi on the upper level! The hotel went above and beyond to make our stay memorable. I booked both the cocktail and yoga classes through the concierge, and they were fantastic. Ivan, the director, was incredibly friendly and helpful. He took the time to introduce all the activities available and even went out of his way to help when my phone ran out of battery. The margaritas were excellent, and the whole atmosphere was charming and relaxing. The beachfront views and the long sandbar made it the most stunning beach I’ve ever visited.

Holbox is so beautiful and we had a lovely time at Flamingos. The small boutique rooms were darling and the hotel did everything to help our stay be wonderful. We booked excursions through the concierge and had no trouble having the reception call golf cart taxis to come and take us anywhere. Their restaurant is great and had live music at night. The entire place was so cute and relaxing. The beachfront views and long sandbar is the best beach Ive ever been to.

We booked this hotel for two nights but had to leave within a few hours due to an extremely distressing and unacceptable experience. Shortly after arriving, a wild animal entered our room through the private pool area and even got onto the bed. It was deeply unsettling. When we reported it, the staff showed no urgency, didn’t seem to care, and offered only vague reassurances. A few hours later, we returned to find the pool door left wide open again, allowing mosquitoes in and raising more safety concerns. When we went back to reception, the staff were completely apathetic. They didn’t want to listen, never once apologised, and showed zero empathy or accountability for the situation. It was clear they had no interest in helping us feel safe or supported. Only after we became visibly distressed did they offer another room, but by then we no longer felt comfortable staying. On top of that, the property appeared to have a serious flea problem - we were badly bitten anytime we sat down, and the staff had no deterrents or suggestions when asked. There was nowhere where we could escape the fleas- baring in mind we didn’t have this issue in other hotels we stayed on the island. This was a deeply disappointing and stressful experience. We did not stay the night, use any amenities, or receive anything close to what was advertised. We were also not offered any form of compensation. I strongly advise others to avoid this property, and I hope both the hotel and Booking.com take this complaint seriously.