Hotel Zetta San Francisco

Rooms are big compared to other hotels I’ve had to stay at. Front desk was helpful. The keys get demagnetized quite easily. The game room is fun. Skip the breakfast it’s bad, felt like we were in a sketch for a poorly ran breakfast bar. Overall a good experience.

•Room has a strange odor •Rooms could be cleaner, they’re a bit dingy •Area is rough/dirty - don’t walk around at night on your own •A lot of restaurant options, but the shopping isn’t great - the mall next door is dead. Have to walk a couple blocks to shop. •the central air worked great in the room •no coffee or espresso machine in the room •the windows are also a fire escape.. made me worried someone would come in at night as the handle was barely hanging on…

Subject: Urgent Complaint Regarding Staff Behavior During Medical Emergency – June 21 2025 - June 26 2025, Room no 603, Reservation in the name: Navya Goli Dear Staff, I am writing to formally raise a complaint regarding a disturbing experience I had during my recent stay at your hotel. On 26th June 2025, at around 3:30 AM, I experienced an asthma flare-up and urgently needed a cup of hot water to ease my breathing. Unfortunately, there is no microwave in the rooms, but I was aware that there is one at the front desk area. I approached the staff member on duty (A man) and explained that I was having trouble breathing due to asthma and politely requested a cup of hot water. Shockingly, he showed no empathy or willingness to help. He claimed there were no cups and that he had only chilled water with ice. I went back to my room, brought a glass down, and again asked if he could please use the microwave to warm some water for me. He then denied having access to a microwave — despite the fact that one is clearly present in the back area. After I repeatedly explained that I was unwell, only then did he finally provide a cup of hot water — but only after several minutes of delay and reluctance. This experience was not only distressing but also unacceptable, especially in the context of a health emergency. A minimum level of compassion and assistance should be expected from hotel staff, especially during off-hours when guests may need help urgently. I request that you look into this matter and ensure that your staff are properly trained to respond to such situations with basic kindness and responsibility. I hope to hear from you regarding the steps you will take to address this issue.