Hotell Riksgränsen

Visited after backcountry skiing for a coffee and snack. Friendly service and a good vibe. Comfortable seating. Quite busy. Old style building.

SCAMMERS! bought a few ski passes in advance but due to bad weather the ski lifts were closedown, they told me to fill in a form and end of the season I will get my money back. I called en send them multiple emails they never responded to one of them. It’s been over a year now

"Either bad service in general or only to persons of color" I stayed at the hotel last week (late May 2022) and the receptionists were actually quite nice and friendly. However the service at the lobby bar was concerning. After waiting over 20 min for my food, I walked over to the bar where I had to wait for another 10 min for the staffs to acknowledge my presence (while busily socializing with each other). I politely informed them about my food situation, and they said the food should be out in any min. I waited at the counter for another 10 min, then I saw the staff grabbing the food (which was already out sitting there for the past 15 min at least), and gave it to me. The food was just cold (hamburger and fries), so I asked them why that was the case. The staff immediately looked embarrassed and said it was a "mistake", then awkwardly offered to microwave (like seriously?) the burger and fries. I had to convince them to make me a new plate. Did they think I would not notice how cold the food was and eat anyway? And after making me wait, ignoring me the entire time, deliberately giving me cold food, the best they could offer was reheating the food...? The preferential treatment was very obvious, as other customers were getting their food and service just fine. I was left wondering if the service is either bad service in general or only to persons of color. Disappointment.