Hyatt Centric Isla Verde San Juan

I stayed there over the weekend with my dog and it was a great experience! The hotel is currently under construction so our room didn’t have the most things you typically have in a hotel room (I.e. ironing board, iron) but overall it was a great stay. We initially booked a two bed one room and on my reservation it only showed as two people instead of three but they were able to quickly accommodate us, especially to a villa on the first floor which made it easy to walk my dog. Everyone was so nice, especially to my dog. I would recommend staying again! My only complaint is the room didn’t feel super clean, the bathroom had a stain on the floor that threw me off, but I always wipe down rooms I stay at anyways. Other than that I would stay again and if you travel with your dogs like I do, I recommend staying here!

***** Stayed here in July 2025 ***** This hotel is plagued with terrible review of rooms being in poor, rundown condition. I was skeptical based on the many poor reviews, but let me say the rooms are newly renovated and very up to date with spacious rainfall showers. New and very comfortable mattresses & pillows. The refrigerator could be larger in my opinion. The bed and dresser have multiple USB plugs, including USB-C Great location right off the expressway exit you’ll be at the hotel parking lot in seconds. Side note, there is still renovations going on and if you mind that then I would say look elsewhere for now. If you don’t mind crews working and the occasional renovation sounds, this is a beautiful hotel with a beautiful pool area and great location.

Service from all employees was excellent. They were very kind and attentive. Our room was nice and comfortable. The splash pad is great for children. The pool and jacuzzi are also nice. However, the patrons here like to litter heavily in the pool. Breakfast was okay. There were some gnats, and some bugs infiltrated a cereal pack I grabbed from the buffet.