Hyatt Regency Mexico City

Just perfect!!! Arturo the bell boy couldn't be better. Same as the staff at the front desk. Rooms are amazing! The restaurants have a lot of food variety and very decent prices. And the amenities as well! The spa is great!!! I will always go back there! 100% recommend.

We had a fantastic stay here! The rooms are clean with modern amenities. Location is convenient to Polanco, but easy walk to the anthropology museum and the park. A huge benefit was the club lounge, which had beautiful views and a nice selection of food. Would love to return here in the future.

As an Asian guest, I did not feel equally respected compared to white guests at this hotel. Whether during check-in and check-out, at the Club Lounge, or when requesting a room change, I consistently experienced cold indifference rather than attentiveness from the staff. Despite working in the Club Lounge every day during my stay, not a single staff member greeted me. I had to ask for water multiple times, and my requests were repeatedly ignored. In contrast, I observed white guests being welcomed proactively, offered drinks — including alcohol — and treated with far more warmth and attention. While the hotel appears to have undergone recent renovations, many of the facilities still felt dated. The room was small, and the one I was initially assigned had a malfunctioning fan, so I requested a room change. Guest Services transferred me to the front desk, but no one answered the phone for over 30 minutes. I had to call back, and they promised to return my call with a room update — which never happened. After another 30 minutes of waiting, I walked to the front desk myself. When I arrived, most staff members appeared to deliberately avoid eye contact, pretending to be busy with their laptops rather than helping me. A simple room change ended up taking nearly two hours, and I never received an apology from anyone. I honestly couldn’t believe I was staying at a hotel that claims to be five stars — and under the Hyatt Regency brand, no less. To be fair, the hotel has its pros: it’s in a convenient location in Polanco, with a metro station just outside, and the Globalist benefits were well-recognized. The Club Lounge also serves dinner until 9 p.m. But those features alone don’t make a hotel worthy of five stars — the service does. And unfortunately, the level of service I experienced fell far below that standard