Hôtel Brittany & Spa

We had a very enjoyable 1 night stay at this hotel. The staff were incredibly friendly and helpful. Looking forward to returning here again in the future.

As they reached out. I have zero emails from them. This is honestly a nicer Hilton. I’ve been all over the world and the service, etc is nothing special. I’m very disappointed in my experience here. Normally for a Relais hotel, they reach out to you to let you know things get booked up, nobody reached out prior to my stay. This is a small hotel and apparently it’s a bank holiday for France (something every other Relais hotel I’ve stayed at would have reached out). Also, it would not take long to reach out. I’ve had a very challenging travel experience (over 48 hours delayed) and was looking forward to being here. Come to find out, I can’t get reservations at the restaurant nor spa. I 100% would have canceled had I known. When asked it looks like there are just as many outside as hotel guests. This shows me that this hotel doesn’t value their guests. I love Relais hotels and specifically booked it for this. But this is money wasted and down the drain. And now I have a bad taste in my mouth for Brittany. Also, with a sign on my door, staff came right in unapologetically. I was shocked. And keep in mind, no coffee machine in the room (I travel weekly and haven’t seen this before). However! 5 stars time and time again for the food and beverage manager. He has quite honestly been amazing and has gone above and beyond. However, when I told them when I checked in that I would have canceled my trip if I couldn’t visit the restaurant, they convinced me to stay and said I could eat the same menu at the bar the next night. That was not true. I had the bar menu and not the experience. I feel deceived and I honestly wish I would have canceled (that they would have been upfront). I would never stay here again. Also, the front staff are extremely rude.

Smelly bathrooms (exposed draining and covered up with cheap products) mould on the walls, water does not go down the drain in the sink, chipped paint in the bedrooms, smelly old stained sheets, tiny room overlooking the parking lot. Really really outdated situation, so shocked it has not been updated. Staff however were adorable and very accommodating.