Ind Hotel

Quirky hotel with industrial decor, and a vintage vibe. Check in is fast and service\ housekeeping on the ball. There is a small choice for food nearby. But Kowloon Bay MTR is just 1 stop with many restaurants serving from 06:00 until 23:00. Quiet location is a bonus! HK is noisy... Rooms are just big enough for two with baggage, but layout is good.

This was my first time at Hong Kong, service and people were really nice and helpful. The only bad thing was room’s sounds proofing. I woke up multiple times during the night because of next door noise, it sounded like they were sleeping in the same room. Talking and making noises.

On the day Typhoon No. 10 hit, after learning about the extreme weather from the news at 10:30 AM, I promptly contacted the hotel receptionist to inquire about a late check-out, as the standard check-out time was 11:00 AM. Not only did she immediately reject my request, but she also declined to implement any safety or weather-appropriate measures for guests checking out that day. I pointed out the Hong Kong Observatory had advised the public to seek shelter in a safe place during such conditions and asked how I could safely leave. Unfortunately, her only suggestions were to either pay for an additional day or take a taxi. I chose not to accept the hotel’s pressurised offer to extend my stay, especially when no discounted offers were even granted. After checking out, I observed other guests hurriedly leaving the hotel under dangerous conditions. There were scattered wooden boards outside the hotel, likely due to nearby industrial activities and the typhoon, posing hazardous risks. I must emphasise that, while the hotel may not have technically "evicted" guests scheduled to check out, the lack of flexibility effectively constituted to coercion. The lobby only provided a single sofa (which the receptionist did not suggest) was far from sufficient as a waiting area to accommodate all leaving guests. Otherwise, customers would have to stand in the hotel's common area until Typhoon No. 3 was hoisted. Note on that day, Typhoon No.3 was only in place at 7:40 pm. Safety should always take priority over profits. Such a treatment was completely uncalled for. Your company should therefore update on your hotel policy on extreme weather conditions.