Insotel Fenicia Prestige Suites & Spa

🌟🌟🌟🌟🌟 We’ve only been here for 5 days out of our month-long stay, and we’re already beyond impressed. The hotel is immaculately clean, and our junior suite on the fourth floor is both spacious and super quiet, perfect for relaxation. Breakfast is on another level, the variety, quality, and freshness are overwhelmingly good. You could easily spend the whole morning just enjoying everything they offer. The staff deserves a special mention: incredibly well-trained, professional, and genuinely friendly, they make you feel truly welcome. And the pool area? Huge, spotless, and beautifully maintained, an ideal place to unwind. If this is just the beginning, we can’t wait to see what the rest of the month brings. Highly recommended!

Just landed back in UK after spending 4 nights at this hotel. Spotlessly clean. Staff polite, friendly and helpful. Room was large and very well appointed (although more plugs next to both sides of the bed would be beneficial). Bathroom and shower were exquisite. Lovely location with a short walk to the promenade. We stayed bed & breakfast only and the choice was vast, delicious and fresh. Would highly recommend staying here and would be happy to go again. Big thanks to the lifeguard who moved my umbrella without even being asked to ensure we stayed in the shade - a real asset to the hotel and always smiling and ready to help everyone.

Disappointing hotel for the high price. The room we had was very smelly and not at all clean. There must have been a smell in several rooms because one staff member was going around spraying air freshener into rooms. Perhaps not helped that we are close to a smell river but there must be an issue with old plumbing too to generate this horrid smell. The electricity kept cutting off and stopping the air con, including in the middle of the night. The room and bathroom was dirty and did not get cleaned - housekeeping just changed towels but never cleaned it. The service in the hotel was terrible. Some staff were lovely and helpful but all appeared too busy. Some were rude and unhelpful, including pool bar staff refusing to serve 10 minutes before the bar was supposed to be closed. There is no entertainment in the hotel that would encourage you to listen, so you need to go out. Drink prices are very high. I asked reception several times to move us to another room because ours smelt and shower wasn’t working properly (they were available) but with no help. I have stayed in numerous 5 start hotels and this was the worst. It’s a shame, as the pool are is very nice and food was pretty good. We will not be returning.