JEN Hong Kong by Shangri La

The hotel is located nearby the metro station and other public transport stations, which was rather convenient for us to get there from the airport. The check in is rather late but the hotel offers a service to leave the luggage before it. The rooms are clean, the view is as shown on the pictures; however, the bathroom could be renovated (the shower handle did not work that well). The whole hotel is air-conditioned, so it was definitely a life saver in the heated moist Hong Kong in June. We could relax after long days of walking. We recommend going to the city centre and harbour by public transport and not on foot unless you really want to experience the authenticity of local culture.

Fantastic hotel in and amazing location! The staff at JEN are simply wonderful, as is the buffet breakfast! lovely rooftop pool too! rooms are a tad dated, but did the job! Air-conditioning works very well too! would definitely stay at JEN HKU Again!

This hotel is not for me. Yes, it has a good location, but, to be honest, most hotels on Hong Kong island are well located. For me, the biggest issue was the room layout. You have to walk "through" the bathroom to get to the bedroom. The shower and toilet are cubicles with glass doors and a vanity/sink area directly opposite. Basically, there is no separate bathroom. There's a sliding wooden divider, but that doesn't create a bathroom. Another gripe is the lack of storage. I kept thinking there must be more, but no, there's a single wardrobe (that's the one with the full-length mirror in the photo). Housekeeping was keen, but they would turn up when I was still in the room or just returning from breakfast. I had a club room with access to a lounge, but it looked and felt like a regular Hong Kong hotel room. I guess you pay extra for the lounge and high floor. The hotel doesn't give bottled water. There's a water filter/dispenser thing, but there are single use disposable items like cotton pads and a toothbrush. That didn't make sense. I didn't like the hotel breakfast, so I started going out for food instead. The staff are nice enough, but I really wished I'd stayed at the Courtyard Marriott, which has decent size rooms, better breakfast, and proper storage. And a bathroom.