JW Marriott Surabaya

Incredible hotel and amazing staff. Probably the most friendly team we’ve encountered in our travels and the pool was wonderful. We loved the breakfast buffet, make sure you get there earlier than us as we only had 20 minutes to close but the staff were super and went out of their way to bring us food. Thank you again for everything and an incredibly memorable stay.

Staycation for 1 night. As a 5-stars hotel, the service was definitely top notch. The staff was really helpful and friendly. No deposit required during check in. Welcome drink was served in the lobby. The room was tidy and clean. I ordered deluxe room with king bed, city view. The view was perfect facing the crowd of Surabaya. The only thing that needs improvement is the toilet, the floor of the right side of the toilet is a little bit higher than the drain hole. So the water was not flowing. Facility for kids: 1. Pool with cute pool floats (the pool is 0.6m - 1m - 1.1m - 1.3 m in one area) 2. Playground near the pool (indoor and outdoor) 3. Kids club area Breakfast: Well they have everything 😄 I always love their croissant.

Most affordable JW Marriott I ever stayed. Property is quite old but they’ve maintained well to the standard of Marriott. Room was very spacious, luxurious and clean, well kept for the age of the hotel. Breakfast spread was excellent too. The famous French toast was recommended by the staff and it was delicious too. They have free shuttle buss to Tanjungan plaza but for me it was easy walking distance to Tanjungan Plaza and Tanjungan street.