Kensington Hotel Saipan

We stayed for 6 nights and I'm not sure where to start but there were a lot of Koreans as it's owned by a Korean company it seems? That itself is not a bad thing but it felt more like being in Korea than in SAIPAN 😆 Overall I'm happy with the experience as for the price, there were many things included in the package such as executive lounge, breakfast and another choice of either a dinner or an activity of your choice from some options. From my experience many hotels charged for sailing and floats and start gazing tours but it was all free! So we ended up staying at the hotel and doing many activities. The most amazing thing about this hotel is that the beach in front of it is just so beautiful! You can go snorkeling with kids and it's also very safe because it stays shallow for a distance. Breakfast was not the best... As the options were rather limited in each dish was not exquisite. The room was okay, but a little bit too modern and gorgeous for my taste and what I would expect from a resort hotel. Maybe Korean people like it? Not sure. The sofas were a little bit uncomfortable to chill on. Facilities were very old but renovated so it wasn't too inconvenient. Pools are big and the water slides are awesome! One interesting thing about this hotel, probably due to staffing issues? Is that a lot of things have time times that it's open. For example pools are only open from 10:00 am 😅 the kids clubb rooms can only be accessed from 2:00 if you're not joining the paid program.

This hotel has a lot of potential and it's unfortunate that the hotel management fired/furloughed +100 employees creating an environment for the existing staff to barely keep up with the hotel as it's advertised online. There are no longer multiple restaurants, all amenities have reduced hours, no pool bar, kids pool closed, shopping closed, multiple bathrooms closed, and only one place to get food or drinks throughout the day. None of this is advertised so ahead of time and the staff wasn't forthcoming at check-in. I will say the few remaining staff members were very helpful if it was something they could control. The overall appearance of the hotel looks like it will be closed any day. E-Land Properties should punish property executives for mismanagement.

Fireworks and new year events cancelled at noon time December 31 while checking - in without any make up plans, we requested to add a midnight shuttle bus to downtown for fireworks at a minimum compromise for the guests who came here for new year but they can’t comply anything. We well understood the cancellation for Korea aircraft accident but we didn’t expected they have to cancel all activities event even in Saipan. In the end they agreed for our refund, so we booked in last minute at crowne plaza. I would not recommend for staying those Korean owned hotels in Saipan if you are not from Korea tour. Even it’s a 5 stars hotel but it’s not really internationally…