Kew Green Hotel Mongkok

Plus: 1. Close to Prince Edwards Metro and bus stands 2. Options of shops and restaurants close by. 3. Good hotel with decent room and well behaved staff Extra we got: The staff upgraded us from Standard room to Premium room. The cleaning staff proactively cleaned the room and made the bed everyday. So when we return to find the room nice and clean except for just one day. Remember: They don't give drinking water which we need to buy (not sure that's common phenomenon in HK hotels) but they give electric kettle, tea and coffee sachets.

“Average Hotel @ Prince Edward. ” I am a regular visitor for Hong Kong in every few months . tried this hotel because it’s a new setting during this season when I am there from 24-29th Oct 2024. (6 days stay) Bad start as I asked for queen size bed and booked it as a queen size , but upon arrival I was told they are running out of queen size bed room, Which i think they should have arrange or plan this in advance. As I wasn’t pre notified and it brings inconvenience for me. A smaller scale hotel with only 1 front desk most of the time . Que is expected , can be abit annoying when you are in a hurry. Doesn’t help if the counter staff attitude is below average . To my surprise , if it’s past midnight , the front desk that is operating looks a security guard who is 50s with low level in attitude and also weak knowledge in operation when I am in need. During the stay I met 5 front desk staff. Only one that is exceptional good when I am back to collect my luggage after checking out on the last day 29th Oct , and gone out for an appointment. A tall Young guy which the hotel should be recruiting such a role model for the front desk . Sorry if I should be asking for his name. Room is relatively smaller. Toilet flash is faulty . Shower area smells nasty by the cheap bleaching agent they used . It is choked and I have to solve it myself by removing all the dirty long hair from the drainage left over by the previous or the past clients. Good point : Phone operator at night is from a center office, guy speak good English and is also a great help. Room Cleaners are friendly and helpful . Near MTR station . All in all , stay if you think Prince Edward is convenient for your trip. Just a place to Shower and sleep nothing exclusive . Just an Average Hotel with below average services in my opinion. Not coming back if I have a better location or counter service provided .

This hotel is very dirty !!!! There was hair and urine in the toilet and hair on the floor!! (Room number 809) So I went to the front desk and asked to get another room. When the front desk staff heard me say it was dirty, they were not surprised and apologize to me. Instead, they immediately change a new room for me. Does that mean they also knew it was dirty? Also, the new room I get also have many hair on the floor and in the bathtub. (Room 1009) However, when I took a shower, I found that there was no hair shampoo. How could this be? !!! It's really unacceptable!!! 3 star hotel also better than them!