Kurhotel Brussel

Super

- Definitely not a 4*service, rude reception staff especially the old lady with dark rimmed glasses. Booking gives no obligation to pay upon arrival and she as well as her colleague argued with me about it when I wanted as in all 4 or 5 star hotels py upon check out. - Also the cleaning staff came knocking on my door at 7h30 asking to clean my room. I mean really 7h30 ?? Couldn't you just let people sleep at that time eventhough they don't have the don't disturb sign on the door? She was speaking to me 3 times German until she even tried some Czech and then just dryly said that she has not only my room to do and she will see when or if she could even come back. And when I asked them to come do it in 30 min when I am going to be taking my breakfast they never came back. I had to go downstairs and ask the receptionist to call the cleaning staff to do my room. - The so called wellness is a swimming pool and sauna which are only open from 5 to 9 PM. I mean really that is exactly the time you want to go for a dinner and have some fun so completely wrong timing. I have asked if they could switch the sauna on earlier and got refused. - The single room #40 was dark but relatively big and very quiet. The bed was terribly soft so you will wake up with a sore back. The shower joint is leaky creating space for water going around your bathroom when you shower. - The towels were frayed and old. Eventhough I left them hanging on the rack to keep them for 2 days, they still changed them 😢. - The shoe cleaning machine at the reception has no polish left inside and to make it work you need to keep pushing the button with the second foot which is almost impossible without loosing one's balance. - The elevator was very slow. - The breakfast area staff don't wear masks even now in covid times. There was no cutlery at my table so I asked the staff to bring me some knife and fork and they just told me that they would not even think that someone would dare to sit down somewhere where there was not the breakfast set ready. I apologised that I haven't seen any at my first breakfast and only then I was given the cuttlery. - The breakfast is only served from 7til9 AM but already at 8h30 there is not much choice left. - For the breakfast there were no warm veggie choices, and also no fresh fruits apart from apples. - The cappuccino is not tasty at all. - When I called the hotel prior my reservation I was asking whether the late departure would be possible with no charge and they answered yes. Then at the day of the check out I was fortunately leaving early but the old receptionist still dared to ask me whether I have reserved the late check out at 20€ on booking. - So beware they lie and cheat here. Save yourselves some nerves and money and get yourself spoiled in some better place.

Pets are not allowed!!! Just saving you all the trip and the trouble, after a long drive to there I arrived to the reception with my dog to be told “Pets are not allowed” I pointed out that their Google maps location, where I’m placing this review now, says Pets allowed. They said that’s not true.