Les Tanneurs de Namur

We stayed in the new building, and the room was wonderful. Very clean and spacious. Surprised to find full kitchen in entry room that can be closed to bedrooms for early riser to make and enjoy coffee. Bathroom was huge and easily accommodated our daughter who uses a wheelchair. No grab bars so not sure adequate for solo wheelchair traveler, but worked great for us. Great location just a few hundred feet from city center but in a quieter location. Would definitely stay again.

There were quite a few items that would have been great to have in the equipped kitchen such as a toaster, coffee cups, dishwasher or at least a dish drainer, a freezer in the refrigerator, cooking knives, a kettle, the broiling rack for the microwave was missing, the privacy curtains were missing behind the blackout curtains so they had to be closed at all times to keep the building from across the street from looking in. When we arrived the soap dispensers were both empty but they were quickly replaced while we were out. We also found a bottle of wine open in the minibar that had been half emptied. We took it down to reception with a note. On checking out, the receptionist kept trying to get us to pay more than our bill as the credit card machine would not allow our card to be used for Euros, only US dollars with an upcharge of 4 percent. There was no option to select anything else. This card has been used all over Europe accepting payment in Euros and this is the first time a hotel has tried to rip us off. We paid with another card instead but this was unacceptable.

Dirty, rude staff, smelly. Dirty. The room was found dirty. Or better it had been cleaned very poorly. There was litter, crumble and hair on the floor. Bedsheets poorly arranged (just pulled over), long black hair on clean towels, some towels already opened. Rude and unprofessional staff. We raised this asap to the receptionist at 6pm, she said she’ll take care, 9pm we’re back and I ask the new receptionist if the problem had been solved. First he was lost, then he checked a note, and asked if we could explain again the problem. He started saying that the cleaning staff is new and hard to find and that probably it was already gone. I ask if the problem has been solved, he just wouldn’t help and treat us in a condescending and rude way, telling us to go check the room ourselves as he doesn’t know, without even apologising and as if all was normal. Upon check out the again new receptionist tells us the total for the room, as if nothing was. I flag that there was a problem with the room and if he could check the note. He does and asks to tell again what’s the problem, while there’s a long queue of people waiting for check out on a Sunday morning. After I explain all, he decides to give 30 euros compensation…I would never go there again. Smelly. There’s a large restaurant on the first floor, probably very good with a Michelin sign, but the whole hotel smelled like food/fish.