Mansion 51 Hotel & Apartment

This place could really be a five star spot if they just worked out a few details of their service and communication. *LIKES* - location - layout - gym - comfortable beds - rooftop pool - the view - room service - staff (4/5) *DISLIKES* - had to ask multiple times to get room cleaned - stinky plumbing from time-to-time in shared bathroom - bum guns weren't working, and they did not follow through on any of my requests to fix - smoking in building (despite being "non-smoking") - the broken pool drain covers need to be replaced, especially for kids I was inclined to give this place a 3/5, but the big redeeming factor was when I went down to ask the front desk staff to ask the construction workers to quit grinding steel at 8:30pm one of the nights because I had my baby with me. The woman at the front desk spoke with the workers, and they actually stopped. She said they otherwise would have worked until 10PM. If they're legitimately trying to be a five star experience, they also need to be more thorough about cleaning. For example, I needed to wipe grime off of every light switch fixture and cabinet handle before some guests of ours arrived that were sharing the unit with us. Greater attention to detail is needed, as there's more to cleaning than sweeping, mopping, and making beds. And you CANNOT allow people to smoke if you're advertising your business as non-smoking. The ashtrays outside of the elevator on multiple floors had cigarettes in them. Why do you even have ashtrays if you're a non-smoking establishment? Was not impressed with the coffee in the lobby area, and there are much better options in the area nearby (e.g. Tube, which is a few blocks down the street). The servings were small for the price, and the baristas seemed confused when I was ordering. This was likely a language thing... All-in-all, the place is very nice with is general layout, amenities, location, and service. I'm just pointing all this out because it could really be one of the best places to stay in Phnom Penh if they addressed what's listed above. We stayed here nearly nine years ago, and I can tell most of these issues are from an aging building, but it's nothing that can't be addressed with a little TLC. I'd gladly stay here again.

We used to like this place, until recently. The owner having a celebration in one room, making big noise, and not realizing its disturbing our peace. The owner should respect PAYING GUESTS! It's very disrespectful. Not even a notice to the guests about their noise.

Owner Changed? Poor service. noise coming from other room also. furniture is old. sometime AC not working for some room. room very dark, need more lighting.