Mayfair Spa Resort & Casino Gangtok

The whole experience is mind-blowing, the entrance to the reception is aesthetically designed, vibrant colours of seasonal flowers with a picturesque fountain in the centre takes your breath away. The different types of villas charm you, the battery operated carts take you to the desired location. Situated amidst the jungle, the cafe is relaxing. Orchid the restaurant has a wide menu to select from, the hospitality is top notch. Feel the grandeur!!

A Mixed Experience at a Promising Property As a seasoned traveler with a keen eye for detail and service quality, I recently stayed at this luxury hotel near Gangtok. While the property shows significant potential in terms of infrastructure and location, several service-related issues made the experience less than ideal. Below is a detailed breakdown for fellow travelers considering this hotel. ⸻ Pros: 1. Room Quality: The rooms were exceptional — spacious, spotlessly clean, and elegantly furnished. The bed was comfortable, and the in-room amenities reflected the standards expected of a premium property. Housekeeping was consistent and professional throughout the stay. 2. Location: The hotel is located approximately 10 kilometers from Gangtok city, which may not be ideal for those seeking close proximity to the town center. However, the location itself is peaceful, scenic, and secure — offering a welcome retreat from the hustle and bustle. 3. Food (Buffet Options): The buffet spread was extensive and well-curated with multiple choices catering to varied tastes. The quality and taste of the food met expectations for a luxury stay, and special mention goes to the live counters and local dishes on offer. 4. Amenities: The property features a well-maintained swimming pool and a relaxing spa, both of which enhanced the stay. Facilities were clean and met the expectations of a high-end resort. ⸻ Cons: 1. Service & Staff Behaviour: Unfortunately, the most disappointing aspect of the stay was the service, particularly at the reception. The staff were unprofessional and inconsistent — with different personnel providing conflicting information about check-in procedures and hotel policies. Requests were met with indifference, and responsiveness was severely lacking. For a luxury hotel, such lapses in guest service are unacceptable and reflect poorly on management. 2. Buffet Service Staff: While the food itself was impressive, the service at the buffet was chaotic and inattentive. Repeated requests to refill empty buffet items were ignored. The lack of proactive service was frustrating, especially during peak meal times. Only one staff member, Govardhan, stood out for his courteous and efficient attitude — the rest of the team appeared disengaged and indifferent. 3. Value for Money: In terms of infrastructure, room quality, and amenities, the hotel does justify its price point. However, when factoring in the poor staff behavior and lack of responsive service, the overall value proposition diminishes significantly. A luxury property must consistently deliver on service to justify premium rates — something this hotel currently fails to do. ⸻ Final Verdict: This property holds strong potential with its elegant rooms, tranquil location, and good food. However, the lack of professional, guest-oriented service significantly mars the overall experience. For travelers prioritizing comfort and amenities, it may still be a viable choice — but those who value consistent and courteous service may find themselves disappointed. Rating: 3/5 — Great property, poorly managed.

We booked two rooms for a family vacation We had a very disappointing experience with the room service at this hotel. We placed an order almost 2 hours ago, and despite multiple follow-ups, we still haven’t received anything. When we finally called to check on the delay, the response we got was, “We are a bit busy.” This kind of casual attitude towards guest service is unacceptable, especially from a reputed hotel. We understand that things can get hectic, but guests should at least be informed and treated with courtesy. Sadly, this poor service overshadowed our stay.