Melia Marina Varadero
Varadero · Cuba · S N Autopista Del Sur Y Final Punta Hicacos
About Melia Marina Varadero — Luxury Boutique Hotel in Varadero
Melia Marina Varadero is an exceptional 5-star hotel in Varadero, Cuba. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, co working, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.9 / 5
Absolutely LOVED IT HERE! There's so much to do and see. So many different places to eat at the resort. The food was amazing! Best bacon I ever had! The staff are so friendly. Make sure to do the dance classes by the pool. Enjoy the disco and beach activities too! Highly recommend! If you stay in the condos, you get access to the private pool and bar!
I want to share my personal impression of this "5 star hotel" I will start by saying that we traveled 11000 km to get acquainted with the Cuban culture and to celebrate a personal holiday, which unfortunately we did not succeed. We were hindered by the conditions, which are shocking to say the least. The hotel looks like it was abandoned a few years ago... an extremely sad sight. There were 20 of us in total in the entire hotel. The hotel description says that there are 7 restaurants, of which only one is working, and the food is anything but cheap and tasteless. Prepare and maintain hygiene under any criticism. The corridors resemble those of long-established hospitals. I only know one thing, if you are headed to this destination, research in detail where to stay! I am downloading the photo material .
I would strongly discourage anyone from staying at the Melia Marina Hotel. I was brought to the hotel and given a sales pitch to invest in their club. The sales pitch was no pressure but when I returned to the hotel later that day to speak with the salesperson a staff member was extremely rude telling me I did not belong at their hotel. I explained I was there earlier and looking to speak with sales. I was in the main corridor and he grabbed my nieces shoulder spinning her around yelling at her that we could not be at their hotel. I explained again and he just said no he was not interested in why we were there. I asked to speak to his supervisor and and he said no. I asked for his name and he would not tell us his name. Another staff member looked terrified for us in disapproval of this staff person and attempted to translate for him but he just said no and yelled we could not be in their lobby. Other staff attempted to speak with him but he was unapproachable. We left the hotel and walked around to their marina side entrance and were not able to speak with anyone as the sales office was now closed for the day. Needless to say I will not be investing in their club membership at their marina hotel.. The staff are abusive and not only challenge with English but not interested in listening or help from other staff who attempted to explain why I was visiting their lobby. I was told that property was at less than 20% capacity and understand why. The tour we had Ben given by sales at the the neighboring sister marina property earlier that day is vacant and we were told they use the amenities of the Melia Marina property but they treatment is horrific. I wish I had names to share but he refused to tell us. Go anywhere else.