Mercure Lyon Centre Saxe Lafayette

The hotel was a few minutes walk from the tram and not far from the old town and the railway station. Ideally located for a short visit to Lyon. The room was clean and well equipped. The swimming pool was very small but was welcome in the heat. Most staff were friendly.

Mercure has done it again by promoting a 4 star experience and delivering a 2 star hotel room. It appears all the renovations have been put into the lobby to create a veneer of a nice hotel. Go to your room and you will see the difference. Beds were sagging to the side, uncomfortable and old. So if your looking for a good night rest, you may be better off sleeping on the floor.. Room was poorly maintained but was clean. Bathrooms were so small the door barely cleared the toilet. Location is good and front staff were friendly. Other than that I would not recommend staying at this hotel unless you're looking for a mediocre experience with a hefty price tag.

Be careful – they charged my card twice! Review: I booked and fully paid for this hotel through Booking.com. However, when I arrived, an additional €660 was charged to my card without any explanation. I only found out the next day — when my card was declined at a restaurant. When I asked the reception about it, they said: “Oh, that was a mistake, sorry.” That’s all — no compensation, no responsibility, no follow-up. Even worse: they didn’t cancel the extra charge until the day I checked out. They held my money the entire time, and never provided written confirmation of the cancellation. I felt completely disrespected. So if you’re considering this hotel, think twice. Your card might be charged unfairly, and all you’ll get is “sorry”. Extremely unprofessional. Avoid.