Mercure Nagano Matsushiro Resort & Spa

Our family stayed there for 3 days. The room is very clean and tidy; room rate is very reasonable. Restaurant is stylish and has a wide range of foods and drinks, breakfast was really delicious and healthy, both western and Japanese food are available. Avail your table number at the counter. Onsen is also stylish, lockers are spacious, you can leave your luggage with security keys. You can stay in the lobby-common resting area with unlimited drinks and snacks. Over-all, we have great experienced in Mercure Hotel.

The hotel has the most amazing spa facilities. We really enjoyed the experience. Amazing breakfast (Japanese food mainly) but great experience. The rooms were a little bit old but the beds were very comfortable and we had the best sleep.

A Disappointing Stay at Mercure Nagano Matsushiro Resort and Spa My recent two-night stay at the Mercure Nagano Matsushiro Resort and Spa, from August 8-10, 2025, left me feeling incredibly disappointed and let down, especially considering the hotel's affiliation with the Accor brand. While the location offers beautiful surroundings, the overall experience fell far short of what I expect from a 4-star resort. The hotel's location is a definite plus. It's conveniently situated about 10 kilometers from the Nagano Shinkansen station, and the surrounding area is stunning, with beautiful mountains and nature all around. The best part of the stay was, without a doubt, the sauna and public bath. This area was amazing—clean, well-maintained, and a truly relaxing experience. However, the positive aspects end there. The rooms are in desperate need of renovation. For a 2025 hotel stay, the quality was severely lacking and didn't meet the current standards of the Accor chain. The bed was uncomfortable, and the general state of the room felt dated and depressing. The online pictures are a complete misrepresentation of the reality, and I felt catfished by the disparity. Inside the hotel, you can feel that it needs serious repairs and maintenance. My frustration was compounded by the lounge service from 9-11 PM, for which I paid an additional ¥9,000 for two nights. This was, without question, the worst lounge experience I have ever had at a 4-star hotel. Despite being in Nagano—the site of the 1998 Winter Olympics—the bar was shockingly ill-equipped. There were hard drinks available, but no basic mixers like soda or tonic water, and no garnishes like lime or lemon. The queue for drinks was excessively long due to a lack of proper management and staffing. The "finger foods" consisted of what looked like store-bought snacks, and there was no music or inviting atmosphere. The absence of even water bottles for guests felt like a cynical cost-cutting measure disguised as a move towards sustainability. Adding to the frustration was the hotel's strict 3:00 PM check-in policy. Despite arriving earlier, I was not allowed to check in, which felt inflexible and unwelcoming. For a total of ¥50,000 for two nights, plus the additional lounge fee, I feel cheated and deeply regret my decision to stay here. The lack of efficient, warm service and the overall poor quality of the facilities made the experience feel worse than what you'd find at a 2-star hotel in a developing country. It seems that large hotel chains, including Accor, are prioritizing expansion over the fundamental aspects of hospitality. I sincerely hope that the management takes this feedback seriously and makes the necessary upgrades to both the service and the property.