Mercure Norwich Hotel

I went to Mercure hotel Norwich with my family, and it gave us excellent family-friendly services. The staff was amiable and consistently made sure I was comfortable. I will stay there when I come back! I received first-class service from the moment I arrived at the hotel until the moment I left. The prime location of the hotel is a big plus. The facilities were top-notch, and the view from my room was simply stunning. All staff where really great especially Abby who was the main receptionist at the time of stay.

Our stay was good, close to excellent. The location of the hotel is not in the city centre, but it’s easy to get there. Car parking is ample and very convenient. The hotel is very welcoming and staff are very helpful, polite and friendly. Everything is very clean, tidy and elegant despite being a little tired. Breakfast is excellent, with very good options and brilliant coffee machines. We had two evening meals in the restaurant and they were well cooked and presented. Only one thing is disappointing: there is only one chair in the standard double room. Some other hotels also seem to be following this idea which I found strange. The hotel isn’t very busy. Hopefully they will have more guests as warmer seasons arrive. I definitely recommend this hotel.

Nice room that felt like it had been done up recently. Well appointed, and the slippers and robes are a nice touch. Breakfast is buffet style. Staff have been pleasant throughout our stay.