Metcalfe Hotel Ottawa by Gray Collection

Overall, I loved this hotel. It is centrally located downtown with an awesome luxury feel. We did a suite and it was very comfortable. Staff was very friendly. My only complaint was that the room height was a bit low and dark but it is an older building and they made up for this with solid lighting and luxury amenities.

Stayed here for my birthday with my husband. The room was spacious and beautifully designed and so was the bathroom. The AC worked well and kept the room cool, everything was clean and well-kept. Comfy bed, pillows, cozy blanket and plush robes. Valet service was great, the staff was very nice, we also had room service breakfast (it was ok, but I probably wouldn’t get it again), the check in/out process was smooth and the location was incredibly convenient. One note is, the rooms look out the circular courtyard area that is the inside of the restaurant so it can get a little loud but everything died down at 11pm. Would definitely come back again!

We had the pleasure of working with Rae and Charles during a wedding reception at The Metcalfe Hotel, and they were both absolutely fantastic! Rae, the food service lead, made sure everything was constantly replenished—our guests never had to wait or look for anything. The service was smooth, timely, and super professional. Charles, the bartender, kept the drinks flowing with ease and charm. Despite a steady crowd, no one ever had to wait long, and the guests really appreciated his friendly energy and efficiency. They both played a big part in making the evening seamless and enjoyable. Thank you for such outstanding service!