Moon Palace Jamaica

We enjoyed our stay very much. We did so many excursions right from the hotel. Swam with the dolphins, snorkeling, the kids went scuba diving and we did a sunset cruise for the adults. The food was delicious, the service was great and the drinks tasted great. We loved the crepe station. The rooms were nice and clean and we loved the smell of the lobby. The beach was beautiful and we enjoyed kayaking. It was family friendly. We would definitely recommend!

The Moon Palace experience is always flawless for us and Jamaica is a favorite location because of its beautiful beaches, fabulous villas, and great tours. As long term members, we are lucky to have royal treatment each time. While understandable from a business perspective, keeping access open to non members can negatively impact the vibe, and is clearly also impacting the rankings. I feel lesser crowds lead to better experiences for members and staff as well. Maybe the mass production on busy weeks lead to stressed out crew members which leads to hit or miss attitudes by some staff though overall the staff is well trained and highly hospitable especially the butlers.

⸻ ⚠️ Moon Palace Jamaica – From Honeymoon Paradise to Major Disappointment I feel compelled to share this because I don’t want other families to go through what we did. We first went to Moon Palace Jamaica 9 years ago for our honeymoon, and it was an incredible experience. We loved it so much that we decided to return this year — this time bringing our child so we could share the special place with her. Sadly, this return trip was nothing like the first. The resort has gone downhill: • Rooms are outdated, the plumbing was bad, and our shower never got hot. • Our room stayed hot and uncomfortable despite reporting it. • Worst of all, $1,000 was stolen from our in-room safe — and we got no real resolution. • Service was poor. Many times, no one wanted to wait on us — we had to get up and get our own drinks at the pool, yet staff were constantly walking around pushing us to buy excursions instead of providing actual service. On top of this, we were pressured into attending a 2.5-hour “Vacation Club” presentation. We were promised resort credits, and I even told the host (Opal) that we already had a spa appointment booked. She told us to “make sure we used the credits” — but never mentioned that pre-booked spa services wouldn’t qualify. At checkout, we were blindsided and forced to pay nearly $600 out of pocket for the spa. Customer service has refused to make it right, hiding behind “policy” instead of acknowledging their staff’s misleading statements. And just for perspective: the membership they tried to sell us was quoted at $1.3 million, and even then, members still have to pay 40% of the room cost when visiting. Absolutely shocking. Bottom line: • Resort quality has gone downhill. • Service is not what it used to be. • Security is questionable — money stolen from our safe. • Staff focus more on selling than serving. • Their “presentation credits” are a trap. We will never return to a Palace Resorts property, and I strongly caution others against booking here. What was once a beautiful honeymoon destination turned into a major disappointment.