MS San Luis Village Premium

Very good restaurant and beach. Very private and chill vibes if you are looking for a low-key place for you and your family. I recommend the Mojarra frita if you like fried fish. It's delicious!

Run, don't walk away from this place! It'sin need of a l9t of maintenance. We checked in 1/2/24 and were given a room where the outletsdidn'twork, the toilet didn't flush and was not taken care of. They gave us another room the next day where the door was broken into, the sliding glass door would only close from the outside because it was so rusted. The breakfast buffet is Very limited. It's located about 20 from the city center. The only thing it has in it's favor is the beach.

This hotel is located on the best beach of the island. It has a nice structure and a very good chef in the kitchen. Unfortunately it is a text book example of how NOT to run a hotel. The receptionist is just about the unfriendliest person on earth who does not know how to smile or great. The waiters at breakfast are permanently on the phone while buffet items run out or coffee cups are empty. The manager is non-existent, during our entire stay he was nowehre to be seen, does not answer the phone and does not read his whatsapp messages. When finally we got a hold of him we found out that he does not speak English at all. Unfortunately we also found out the hard way that most of the rooms seem to have problems with hot water meaning that for 2 days in a row we had to take cold showers until we insisted to change rooms. No one cared, no one took care of the issue and no one showed any sing of trying to compensate us. Not even a bottle of water we got, not even an apology. For the prices charged warm water must be "included" in the rate and not be an optional feature like we were told. Too bad, the location is amazing but staff and non - existent management make this place a really bad experience. Be warned if you go there, nobody cares and there is no hot water!