Neuhaus Zillertal Resort
Mayrhofen · Austria · Am Marktplatz 202
About Neuhaus Zillertal Resort — Luxury Boutique Hotel in Mayrhofen
Neuhaus Zillertal Resort is an exceptional 4-star hotel in Mayrhofen, Austria. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, fly fishing, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
Be careful with waiters; they serve you only if they "like" you. At dinner, we had to wait 1 hour for a small starter. Other guests arrived after us and received two dishes this time. It was too crowded; there were people from the 3-star hotel who didn't fit in with people from the 4-star hotel. It was nice to have a covered front landing parking lot to serve people arriving or leaving while it is raining. Also, the parking area has big holes and no asphalt. For example, you cannot park a Lamborghini there.
Good location. Clean hotel. Food very very average. Spa open only till 8pm. Dinner between 6-8. So if you ski whole day than you do not get enough time to enjoy the spa. Even with half board you do have to pay for water. The receptionist told us to get a water from the toilet if we don't want to pay for a table water in the restaurant. Quite rude. All in all we won't be staying in this hotel again.
The food was average, but the hygiene conditions were really poor. There were many flies around our table, and we kept waving the menu to scare them off. Some flies flew onto our dishes. None of the staff seemed to be aware of this issue. Please don’t visit this restaurant if you don’t like having flies around.