New Orient Landmark Hotel

Stayed here in August and super happy with the room I booked. The size of the room is massive and I love love love the bathtub. I enjoyed the serviced sauna,spa, jacuzzi and swimming pool facilities too. Staffs are very friendly. I even had dimsum breakfast in this hotel which was yummy - too bad it wasn't part of the room booking. The bad part is that they no longer have airport transfer as I was informed that the owner of the hotel has changed and they haven't settled an agreement with bus operators for this airport transfer. The hotel really need to update their website to stop more disappointed customer.

Not stayed in the hotel but the restaurant had good quality (not the best and high level but good food) and a nice waitress.

I recently had the misfortune of booking a stay at New Orient Landmark Hotel for my first trip to Macau, and I feel compelled to share my frustrating experience with you all. I made a simple mistake while making the reservation - accidentally typed in the wrong name as the room’s lead guest. When I realized this and reached out to both the hotel and Agoda to address the issue, I was met with an astonishing lack of flexibility and understanding. Despite the tremendous efforts spent on explaining the situation and even providing documentation to prove my identity, both the hotel and Agoda remained unyielding, insisting that none of the reservation information submitted could be changed. I was at a loss for what to do, as this means it is impossible for me to check in to the hotel on the designated date. As a result, I ended up losing nearly USD 200 for a room I would never be able to use. This experience has left me feeling incredibly frustrated, disappointed, and frankly, angry. I understand the need for security measure, but I believe there should be some level of compassion and understanding for honest mistakes. The unwillingness to assist and lack of alternatives to handle my case speaks volumes about their true priorities and values. What's even more disheartening is that this was supposed to be my first trip to Macau—a trip that I had been eagerly anticipating for months. Instead of enjoying the excitement and attractions Macau has to offer, my trip was marred by this terrible experience with New Orient Landmark Hotel. The stress and disappointment caused by their rigid policies and poor customer service have left a bitter taste in my mouth. I strongly advise potential guests to think twice before booking a stay there, especially when planning a special trip to Macau. Their policies leave no room for error, and their customer service fails to provide understanding or assistance when needed. A hotel stay should be a pleasant experience, but my interaction with this property has unfortunately been nothing short of disastrous.