Novotel Ambassador Seoul Dongdaemun Hotels & Residences

The rooms and facilities were great, but what stood out the most was the food and drinks on the rooftop on the 21st floor—they were absolutely delicious. If you're traveling with your significant other, this place is a must-visit.

A great hotel. The staff were so welcoming and helpful! The hotel was in a great area which was really easy to navigate. The whole hotel was really clean and the room was really comfortable and cosy! I was solo travelling and it was my first time in South Korea but the staff put me at ease and were so lovely! I will definitely be back!

First of all, I had a high expectation of this hotel because this is ranked a 5 star hotel and I’ve stayed in many Novotels hotels all over Asia. This hotel disappoint me greatly from the moment I checked in . 1. When I came to the room, there were no toothbrushes and I called them in the lobby and asked them to get me a toothbrush and they told me I need to come to the lobby and donate money to get a toothbrush. I had just finished a shower and didn’t wanna walk to the lobby so I asked them to put this donation money to my room bill and send someone upstairs. The lady at the front desk didn’t want to send anyone until I got annoyed and then she said she will send someone. Few hours later nobody came so I had to call them again and then finally someone bring it to me. (I had just arrived at this hotel after a long trip and I just finished my shower and I wanted to brush my teeth) 2. There is a food menu inside the room and it shows that food is available for room service 24 seven. I called them around midnight to order some food as I had been busy all night and I just got back to the room. They told me there was no food and no room service. - the menu inside the room clearly said it was food available 24 seven. This is really disappointing and I could not even get a sandwich or anything from room service.! This is a 5 star hotel and they don’t provide anything! - not even some basic fast food or anything ! I had to spend a lot of time in a new country to order food for delivery that took me hours! Complete waste of my time 3. There is a rooftop bar in the hotel, they close the bar 10 pm! What kind of nonsense opening hours is this? - Who is even managing this hotel? They should hire a new management.! Nobody close a rooftop bar at 10 pm in the middle of the summer ! - It was a great weather outside and I was ready to go and have a drink and they were closing at 10 pm! Ridiculous! - on a Saturday night! Who closes a rooftop bar at 10pm on Saturday night??? 4. There is a pool in the hotel and guest cannot even use it unless they book a slot. It’s not possible to manage this differently so hotel guest can use the pool.? This is not a cheap hotel and why do I need to book a time to go to the pool? This doesn’t make sense and I have a feeling that the management of this hotel is not competent. 5. Like other guests here say.. the air conditioning doesn’t work!!! They put a limit at 25 degrees or something and it’s IMPOSSIBLE to get it cold. They sent a technician but it didn’t change. I left it on 20 degrees all day and I never went over 24 degrees! ( definitely because they are trying to save money and they put a limit so it doesn’t go over 24°) Ridiculous service! I decided to check out early and moved over to another hotel because I was not happy with this services. I hope they improve and they need to think about this is a five star hotel and they need to have some basic services ! Even if they are saving money! (Looks like they are too focused on saving money instead of serving their guests at highest standard) I am not happy about this, and I will never come to this hotel again