Novotel Cusco

I enjoyed my stay at the Novotel Cusco. As with many people here, I was based at the hotel before and after my Inca Trail trek. I must say that the service at check-in was excellent. The first room I had was on the first floor, which is a bit of a basement level... since I was going to be staying here three nights, I asked if they could put me in a room with a bit more light. The staff was super-helpful in showing me another room and helping me move my luggage. Top marks. The rooms are pretty standard 'corporate' type layouts, but they are clean and comfortable. The breakfast buffet was not the best I have ever had, but it was serviceable. The atrium lobby (enclosed) was a nice place to relax and chat with friends. The hotel is within easy walking distance of Cusco's main squares and several excellent restaurants. There is a nice Spa attached. I will definitely stay here again next time I'm in Cusco.

The location is fantastic - minutes walk to central square, great food and shops. The staff is always smiling, and supportive. We felt welcome and taken care off. Namaste Spa was a great bonus. Happy indulgence there aswell !! And ofcourse duplex room, and breakfast were great too !!

Although the hotel is conveniently located in the city center and offers a traditional, charming atmosphere and rooms, basic services such as toiletries should be available, for a Novotel brand standards. In a city like Cusco, where everyone is traveling for tourism and light due to the limited baggage allowed on the train to Machu Picchu, it only makes sense to offer toothbrushes, razors, cotton, etc., at least on request at the desk, especially for a 4-star hotel. When I asked at the desk, they said I needed to buy it at the store outside. So, where am I staying—in a 200+ euro per night 4-star hotel or a campsite? Basic necessities should be provided. It’s nice having a fancy restaurant, room service and a spa, but if you can’t even provide toiletries in room or on request at the desk, that’s not acceptable. Even lesser-classified hotels provide them. Also, due to the proximity to the street, everyone is honking, so please insulate the windows more. The WiFi performance is lacking. No ketchup / mayo, no salt and pepper with room service for burgers and fries. And we asked for no fries but instead replace with salad, they said okay but then deliver plates with fries and an extra salad, which was an extra charge. No water added to the room service order ? I understand that’s extra charge but am I just supposed to choke on my dry beef patty? Some improvements on the service side. But then they ask you for tips on the room service delivery when it’s not done correctly, well…