Novotel Living Almaty Jetisu

Stunning hotel. I slept so well here. The staff are literally the most professional and polite people and they are very kind. I had a food delivery service for some of my stay and they looked after it for me. Their English skills are exceptional. The doorman was also very kind especially when it rained he would help me to get inside with an umbrella. This hotel is extremely clean and the amenities for the longer stay are well worth it. The kitchen is fully equipped. I loved it. Safe for a woman alone and close to the center. Just know that you may sometimes need to withdraw cash and there is no ATM in this hotel. Otherwise perfect.

Best hotel in Almaty. Big spacious rooms with fully equipped kitchen. Staff very helpful and courteous. Location almost perfect right in city center. Breakfast spread was massive and varied which made our mornings energetic and satiated.

Not the kind of experience you expect after paying the price. The moment we checked in, we got to know they had given our room to somebody else. The woman at the front desk was confused and despite repeated requests to assign us the room we booked, they completely denied giving us the room we paid for. The horror isn’t over. WAIT. Next day, we were out hiking all day, so without informing us, they moved our luggage to another room because the one they gave us previously had a booking! Who does that? How can you move customers luggage without letting them know? They enter the room for cleaning without knocking!! The staff just uses their key and enters! Imagine, whatever happened to manners and privacy!? The room they gave us for the remaining three nights was extremely uncomfortable. The bed could no way accommodate 2 individuals. Who keeps a sofa cum bed in a hotel room as a bed? Only Novotel Living Almaty😅 Breakfast was terrible, zero vegetarian options. If you can survive on bread and butter for 4 days, then that’s good. Or you stay hungry or order from outside. There are way better hotels for the price, please do not waste your time and hard earned money on this one.