Novotel Porto Alegre Tres Figueiras

Nicelly located, good accomodations, clean room, very good breakfast. There were three issues that made me give an 8. First is that they are on maintenance of some rooms, and they start early and end late ... very very annoying. Second was the difficult of mixing the hot and the cold water in the shower. And third was the wifi signal that was low and inconsistent.

My hotel room smelled bad, like a strong mold, i even asked to change it. the reception lady was very rude but changed my room, the new room also had the mold smell but it was weaker than the other one.

The hot air wasn't working, and when I asked for it to be repaired, the front desk team informed me it was a general hotel issue and couldn't be fixed. They also said there were no extra blankets available for my room. I requested to speak with the Manager but was told this wasn't possible. Consequently, I was cold for two nights and didn't sleep well, which affected my government meetings in Porto Alegre. If the hotel is under renovation, perhaps it would be better to close it. It was disappointing, to say the least. Unfortunately, Novotel is permanently off my list of options.