Palmy Luxury Beach Phú Quốc

There is no luxury about this place. The palmy and the palmy luxury are also the same, stuck in the middle of a derelict building site. The room was clean and the airport transfer was seamless. Breakfast was ok. The whole place was just very run down and dirty and there’s an awful smell on a bridge across to breakfast! There isn’t a bar or anywhere to get even ice from. I booked a room through Agoda with free mini bar of which upon checking out the man was rather stern in telling me I needed to pay for the 2 bottles of water I had drank…

THE WORST STAY OF MY LIFE, AVOID AT ALL COSTS!! I wouldn’t stay here again if you paid me. The room smelled like a mix of damp socks and regret. The bed? Harder than the floor, which was covered in mysterious stains that I prayed weren’t alive. The staff were about as friendly as a broken vending machine. When I asked for fresh towels, they looked at me like I had insulted their ancestors. Also, what kind of hotel has “no water after 8 p.m.”? I felt like I was camping, except without any of the charm or fresh air. Don’t get me started on the “breakfast.” Cold coffee, stale bread, and scrambled eggs that resembled plastic. If you’re into culinary nightmares, this is the place for you. And the noise—oh, the noise! Between the thin walls, screaming kids, and a dog barking like it was auditioning for a horror movie, I didn’t sleep a wink. Save yourself the misery. This isn’t a hotel; it’s a poorly managed detention center. I left early and felt like I had escaped a prison sentence.

Worst place we have ever lived. No luxury at all. Very bad service upon arrival in the reception. The hotel said our reservation was cancelled - which it was not. Had to contact hotels.com for help. Hotels.com tried calling the hotel but the people in the reception ignored all call even when we stood there and asked them to answer. After 3 hours of chatting with hotels.com they finally gave us our rooms. The rooms are in poor conditions. The safe was broken and it was not possible to lock the door. In the evening we also found a cockroach in the bathroom sink. The staff dont speak english. Breakfast bad. Will never stay here again.