Parkroyal Collection Pickering Singapore

The hanging gardens are absolutely stunning and make this hotel feel like no other. A unique blend of urban luxury and tropical nature. It genuinely felt like living in a tropical oasis right in the heart of the city. The natural light in the room made the space feel much larger and more open, and the glass shower overlooking the city added a special touch that made the stay feel truly memorable and luxurious. The breakfast was good, with a decent variety and quality. But what stood out most was the exceptional service: truly 10 out of 10. The staff were attentive, warm, and made the experience seamless and elevated.

Really love the greenery of the whole hotel when I walk in. Amazing design, cozy and relax. They have one of the most amazing hotel buffet in Singapore. I am a buffet lovers, and this one really caught my heart. I always come back for their lobster buffet, incredible standards, a lot of varieties of lobster, even have the most amazing Sarawak pepper lobster flavour. So fragrant, the spiciness is just nice.

We’ve stayed here three times and have generally had very good experiences. However, during our most recent visit, we encountered some challenges at the front desk that impacted our stay. Due to a medical situation involving an injured member of our group, we requested a change in room location to better accommodate their condition. Unfortunately, we felt that our concerns were not met with the level of responsiveness or support we had previously experienced. What could have been a relatively simple adjustment became a prolonged and exhausting process. We were eventually offered new rooms two days later, but by then, we were too worn out to move again. That said, we would like to recognize Samuel Lee, the Assistant Front Office Manager, who made a significant difference on our last day. He took the time to listen, understand our concerns, and offer genuine reassurance. His professionalism and care restored our confidence in the service we had come to appreciate and it is largely because of this positive interaction with Samuel that we would return. On another note, we also noticed some areas for improvement in the Executive Lounge. There is of lack attention to detail in the service of certain dishes, drinks, and the setup of the mini buffets(cheese platters with not the right cheese knives,no spoons to scoop honey/jams). Orders were occasionally mixed up, the quality of the coffee could be enhanced. With a bit more consistency and attentiveness, the overall experience in the lounge could better match the standards expected at this level of hospitality.