Plaza Hotel Alexandria
Alexandria · Egypt · 394 El Gaish Ave, Zizinia
About Plaza Hotel Alexandria — Luxury Boutique Hotel in Alexandria
Plaza Hotel Alexandria is an exceptional 4-star hotel in Alexandria, Egypt. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.9 / 5
Location of hotel is excellent. Rooms were ok didn’t like it as furniture was old. The staff were nice. One thing we didn’t like about hotel is that they don’t allow and food or drinks from outside at all so you can’t bring any drinks. I have a young girl who eats only certain food. I had to hide her food otherwise they won’t allow us
positives: the view is beautiful and the staff is nice negatives: food is below average, the rooms aren’t clean enough, the room always has a smell and sheets have stains, same with the bathroom, they don’t give enough towels (gave 2 to a family of 4) the ac unit is dirty in every room, the ceiling had what seemed to be a moldy spot, they would always make mistakes with food orders and take too long and the food is never good really, and they don’t allow u to order food to the hotel which is ridiculous. would not recommend at all just find a 5 star hotel with similar pricing, there are plenty
I booked a hotel in Alexandria, Egypt through Priceline, which routed the reservation via Agoda (Booking ID: 856402818). The listing claimed it was a 5-star hotel—Plaza Hotel Alexandria—but it was absolutely nothing of the sort. The property was filthy, unsafe, and completely misrepresented. I wouldn’t have checked my dog into that place, let alone myself. I arrived on May 13, walked into the room, and immediately called Priceline. They connected me to Agoda. I checked right back out within minutes. Despite doing everything by the book—reporting the issue immediately, providing evidence, and making multiple follow-ups—it took 18 days to receive a final “resolution,” which offered no refund and no accountability. This experience was a complete failure in customer care and false advertising. Agoda dragged the issue for over two weeks only to side with the hotel, ignoring the blatant fraud of a 5-star rating on a place that barely qualifies as a hostel. I will never use Agoda again, and I highly advise others to verify hotel ratings independently before trusting what’s listed.