Polo Court Hotel

When I first got here, I was in awe that this place existed because in w city as busy as PH, spots with serene environments like this are getting rarer. I didn't lodge in the hotel so I can't say for sure what the rooms are like but from what I experienced, this is an amazing spot to just chill and do some work away from the chaos. They have a restaurant that serves amazing meals and the most beautiful living room setting(Check pictures to see what I mean). Their customer service was good; no complaints. On their menu, they have all kinds of soups, rice, spaghetti and some cool breakfast options. The pool side/bar is a lovely place to sit out too. The pool isn't too deep and that's fair enough for non-swimmers who just want to have some fun in the water. Overall, I had an awesome time at Polo court and I look forward to visiting soon.

Nice ambience, though old laundry and interior. Poor customer service especially from the Manager! No basic supply as small as a bottle of water in the room! No toiletries, just a little tiny toilet soap! They will not notify of breakfast and even when you ask , they become evasive or take forever preparing it! Sheets are stained and dull, you have to keep asking for towels and floor mats! Faulty intercom! The Manager was exceptionally very rude, didn't care about guest's welfare or comfort!

Booking experience - reservation confirmation did not include period booked, type of room nor initial deposit paid. After complaining a second confirmation email was forwarded with just payment made and no details about the room booked. Arrival experience - Front desk could not trace my booking until after a while, and call to a senior manager of the place. It seems they do not have a system to track arrivals for the day. Check-in experience - Room wasn't ready. Waited a bit for room to be made ready. Room experience - bedsheet was stained. This is unacceptable especially in this COVID-19 times. I had to request a replacement, which was promptly brought. However, the sheets were not crisply ironed. One of the room lights was dead, and not replaced even on day 3 of my stay. No complimentary bottle of water in the room. Bathroom experience - no soap holder, no body lotion, no shampoo. The only bar soap provided was one you will find in a low class cheap hotel. Towels were old and not crispy white due to usage. They are due for change. Breakfast experience - an order of a simple noodles and omelette took over 45 minutes and was not delivered. Complaint experience - Calls were made to my room by one who claimed to be the manager when I was asleep and was extremely rude to my spouse. Not an acceptable behaviour from a hospitality staff let alone a manager. General experience - mosquitoes could not allow me have my peace early hours of the morning. What is good about the place - a boutique hotel with a beautiful reception, nice swimming pool area, cutely dressed restaurant space. The experience damaged the beauty of the place. Recommendation - the employees should be trained in hospitality management as the way they handle things clearly shows that more training is required.