Port de Plaisance Resort Trademark Collection by Wyndham

It’s an experience. Don’t try and check in at 3pm like the Wyndham site says because it is 4pm and no reason why they don’t update. Some of the buildings might have working elevators some may not. Front desk neglects to inform you. The rooms are large but need some updating and some TLC. Our room had no smoke detectors and no other lock on the door nor did the sliding glass doors lock. Safety issues!!!

Service was HORRIBLE. There was a theft from my room, security came two days later to discuss, front desk tried to stop me (multiple times) from calling the police. Security after four days never gave me an update on anything, never even contacted me. I contacted them multiple times. I tried to speak to the manager on multiple occasions. When I was checking out, after waiting for an hour, he finally spoke to me. He told me he would “follow up” but never did anything about the incident. I would not stay there after the theft occurred. I asked for a refund for my remaining nights and was refused. The room itself was fine, nothing special but it was ok. Underneath the bed was really gross and clearly not cleaned for a while. My tv didn’t work. There were also multiple days my bed was not made. The location is close to the airport, but you need a car to go anywhere, there isn’t a view either. I would never stay here for multiple reasons, but the service was horrible. The front desk lady was very kind but everyone else would not do their jobs.

This was the worst hotel! The rooms are run down, the pool was very dirty. The phones don’t work and I found several dead roaches in the room. It was cheap for a reason. I got what I paid for. The gym was the best! The scenery was amazing but the grounds needed a serious make over!