Portom International Hokkaido

Wonderful hotel perfectly located, updated, and full service! We love our stay at Portom International Hokkaido. After arriving in Sapporo late after 10pm, the only thing we wanted to do was rest. Many businesses have closed but portom allows guests to use their facilities around the clock. Greatly appreciated to revive ourselves with their amazingly clean and brand new onsen. It was beautiful and so well kept, and provides so many amenities guests don’t need to even think of taking anything from their room. A first for us! Highly recommend taking the offer of the breakfast add on. The food is prepared perfectly proportioned for tasting which is important for flying so long, having an appetite is a bit hard. All their food is considerate of that, as I got to enjoy food easy on the stomach for me. While my husband and daughter loved the hearty comfort meals. Food was delicious and well worth the premium price. Service dining, checking in, checking out, and questions throughout our stay has been phenomenal. I highly recommend staying at Portom and will come back in the future.

Stayed there for 3 nights last year spring. A clean and stylish hotel, all the staff were friendly and helpful. They even offered us a little birthday gift (which was some tasty cookies). They also offered reward points to spend in their shop or dine in their restaurants if you choose not to have the daily room cleaning service, which I think was clever and thoughtful to the guests. Will definitely stay there again if chances arise.

I don’t understand why this is categorised only as a 4-star hotel. This is one of the best hotels I’ve ever stayed at, let alone an airport hotel. Every thing is so artistic, elegant and well designed. Staff were amazing- during check-in we were offered seats and welcome drinks, and they proactively helped us book a nice restaurant in town for dinner and booked a taxi to travel there as well. The staff took us on a quick tour of the facilities before bringing us to our room and explained the features of the room. Staff is everywhere to help guests as needed. The gym equipment looks brand new or maintained really well. Attention to details is incredible- e.g. toilets around the hotel always folded corners. The buffet breakfast is the best hotel breakfast I’ve ever seen, with lots of weird and wonderful delicate little dishes to choose from. Truly a hidden gem.