Prestige Residences at Golden Valley

Rooms are ok inside for the price. Room outside view is not good. View from the swimming pool is very nice. Breakfast not very good. Pool is nice and the restaurant staff is friendly. Front desk staff very friendly

We have stayed at Prestige many times with our family and have always enjoyed our visits. However, during our most recent stay, we were extremely disappointed by several aspects of our experience, especially when compared to our previous visits. First, the restaurant service was incredibly slow. It took an hour to receive our first dish, and even after that, each item arrived separately with long waits in between. We ordered our dinner at 6 PM to be ready by 7 PM, hoping to enjoy a family meal together, but the food was cold and served in a disorganized manner. The chicken skewers and fried kangkung were cold, and the tom yum soup took another 20 minutes to arrive — also cold. Then, after yet another 20-minute wait, the shrimp dish was served, followed by the pork dish, which only arrived after we had already finished eating. This constant delay ruined our appetite and overall dining experience. While the waitstaff were polite and apologized, this issue clearly stems from poor kitchen management and a lack of coordination. What’s even more disheartening is the noticeable drop in food quality.Even the buffet, once a highlight, was poorly managed. Refills were not timely, and staff would disappear after bringing out one item.To make matters worse, the pool area was in a terrible condition. It was dirty, with leftover food, beer bottles, and trash scattered around.While the customer service staff remained friendly and courteous, the overall experience was marred by poor management, unhygienic facilities, and declining food quality. Sadly, we no longer feel that Prestige is the welcoming and high-standard place it once was, and we have decided that we will not be returning in the future. We hope this feedback is taken seriously, as we truly valued our past stays and would like to see improvements for future guests.

Very Disappointed – Unreliable Booking We booked a room 10 days in advance for a friend’s birthday. Just 3 days before the event, they canceled on us, saying the room wasn't available. Extremely irresponsible and unprofessional. Ruined our plans. Not recommended at all.