Puntarena

I have mixed feelings about this place on the one hand it is very outdated and would desperately need some upgrades, on the other hand considering the price the hotel is amazing and the upgrades would only increase the price. We paid about 700 CAD p. P. for our vacation and out of those 700 about 200 CAD goes to the hotel and the rest to the airline and taxes for a 1 week all inclusive take that in to account when writing a review for this hotel and rating the overall service. If you take all that in to consideration the service, food and everything offered is amazing. Are the rooms outdated? Yes Could the service be better? Yes Could you have more options for food? Yes Is the food not that amazing as in your home country? 100% These things you already know, this is something your are prepared for before you arrive here, you can find the information everywhere online you can't expect western standards in Cuba and don't come with that expectation here. What you get is amazing people, amazing beaches, sunshine, time to relax if that is what you are looking for this hotel is perfect. If you want exceptional service leave the people some tips, leave the cleaning ladies a tip and your room will always be clean, leave the people in the restaurant a tip and you will get great service, small amounts come a long way here. We had mainly CAD on us but please take USD with you it is the no. 1 accepted currency here and make sure you have plenty of 1 and 2 dollar bills. The food is acceptable you have lot of options to pick there is something for everyone, soft drinks are very limited, coffee you have on the ground floor after the breakfast buffet closes, the beach has sunbeds and umbrellas to cover you. You have free transfers to Varadero at 9am, 11am and 1pm. If this were a rating for a hotel with western standards I would of given it maximum 3 stars but considering we are in Cuba, that the hotel only receives about 200 CAD for a full week all inclusive, the whole experience is more then exceptional.

This was my second time here, first after covid. Unfortunately covid hit Cuba in the worst way that they are really struggling to come back. The shortages are real. This particular resort had two towers where u could go between either buffet, five el la cartes and a disco. A 24 hr bar. 24 hr snack bar... Anyways one of the towers was shut down for covid to act as a hospital and it has not reopened and may not from what I heard from staff. The one shut down had the bigger buffet, the disco and three of the restaurants. As well as a more lively 24 hr bar. The beach was awesome, huge, still is, and the resort itself was peaceful being less people. However the amenities are slim pickings. But we had a great time and enjoyed all the extra space of the resort being it was only half occupied. If your looking to just relax be super close to town and the airport and be on the ocean, ( location is wicked) than go here. Rooms were nice and cleaned daily. :) nightly entertainment was pretty good too.

It simply should not be operating This was by far the worst experience we’ve ever had. To make it easier for everyone to read it please find below all the negative aspects we encountered: -the windows did not fully closed which means there was no sound or heat insulation; also it meant it rained inside the bedroom and when we spoke with the staff about it they did not provide any solution; -most of the plugs did not work; -the WiFi did not work most of the time and the when we approached the front desk they tried to deceive us and told us it was not working when we knew it was; -there was piles of sand swept into the corners of the bedroom; -there was water dripping from the bathroom lights; -the air conditioning did not work; -there was no hot water and the water pressure was weak in the shower; -the drinks were served in disposable plastic cups which they washed and gave to the next customers; -the coffee bar did not have coffee; -the bars did not have bottled water; -the maids smoked while cleaning the bedrooms; -the hotel went out of electricity for around a day and we had to take the emergency exterior stairs to go up and down from the 7th floor. There was no backup plan for electricity failure; -there were thematic restaurants which never opened; The restaurant looked like a community canteen where the majority of the people were locals trampling each other to get drunk on free beer while stealing the scarce food in plastic containers. Needless to say all of us got food poisoning. Pure terror! Please do your reaserch and stay away from this nightmare