Quisisana

We stayed at the hotel for three nights, and it was truly an unforgettable experience. From the moment we arrived, everything felt like pure luxury. The property is absolutely high-value, offering comfort, elegance, and breathtaking surroundings. What made the stay exceptional was the staff. Every single person we met was incredibly professional, attentive, and genuinely kind. Their hospitality was beyond five-star service—always ready to help with a smile, anticipating our needs, and making us feel at home while still providing world-class care. The concierge team, in particular, was so helpful and made everything smooth and effortless during our stay. The attention to detail, the warmth of the team, and the top-quality service made our stay perfect. This is not just a hotel; it’s an experience in true excellence. I can’t recommend it enough and would definitely come back.

Let’s not be ridiculous – this hotel is nowhere near the standard of other Leading Hotels of the World!!! I had issues particularly with the ladies at reservations, who were frankly rude and unprofessional. I repeatedly asked to speak with the manager, Mr Antonio D’Alisa, but never received a response despite several follow-ups. Is this really how a returning guest should be treated? Or the level of service one expects from a five-star hotel? The style is dated – even slightly tacky – and they simply do not deserve to be part of such a prestigious hotel programme. So if you’re used to top standards, avoid! I will also be sharing this feedback with Leading Hotels of the World directly. In line with the most basic principles of top-level hospitality, not being given the opportunity to speak with the manager is entirely unacceptable

Terrible experience with the reservations team. I asked multiple times to speak with the manager Antonio D’Alisa, but was never allowed. They refused also to share his email address. As a returning customer who has also organised a business event with over 250 guests at the property, this is both unacceptable and unbelievable. It’s hard to believe they are members of The Leading Hotels of the World — I have never experienced such terrible service at any other hotel in the group.