Radisson Blu Resort & Thalasso Hammamet

A Truly Outstanding Stay🥰 I stayed for a week at Radisson Blu Hammamet and everything about my experience was absolutely wonderful. The hotel itself is beautiful, well-maintained, and offers a relaxing atmosphere, but what really stood out to me was the level of customer service. I had accidentally booked my stay for the end of August instead of end of July. It was entirely my mistake — I should’ve double-checked the dates — but when I reached the hotel, they handled the situation with total professionalism and kindness. The issue was resolved quickly, without any fees, and with no hassle at all. That kind of flexibility and care makes a big difference. A special mention goes to the helpful lady at the front desk to * ONS * who communicated efficiently with Expedia and ensured everything went smoothly. Unlike a similar situation I once had in KSA (where I also booked the wrong dates), this team actually answered the call and helped resolve things — instead of making me book a whole new reservation. It’s the small gestures and human approach that make Radisson Blu Hammamet stand out. I truly appreciate how they value their guests and go the extra mile. I’ll definitely be coming back and highly recommend this place to anyone visiting the area...I'm not talking just about the reception..I'm talking about the whole team starting from the doorman to the housekeeping) The swimming pool area was one of the highlights — clean, spacious, and with a great atmosphere whether you want to relax or enjoy some music and activity. The direct access to the beach is another huge plus. It’s just a few steps away, and the private area is well-kept and secure. I also want to give credit to the housekeeping team who did an excellent job every single day. My room was always spotless, towels changed, and the little touches never went unnoticed.

We were warmly greeted by the staff, whose genuine hospitality, professionalism, and attentiveness made us feel at home. Every interaction—from check-in to daily service—reflected their commitment to creating a personalized and welcoming experience. Our room exceeded expectations: spacious, impeccably clean, and offering a stunning panoramic view of the sea that we could enjoy from our balcony. The beach, just steps away, was beautifully maintained—peaceful, pristine, and perfect for both relaxation and family fun. The breakfast and dinner buffet featured a diverse selection of fresh, flavourful dishes. the quality and variety of the food truly stood out. Overall, this hotel delivered an unforgettable experience that combined comfort and heartfelt service. I recommend it to anyone seeking a relaxing getaway with an exceptional guest experience.

I rarely leave reviews, but our stay at this hotel was so disappointing that I feel compelled to warn other travelers. From the moment we arrived, it was clear this place does not operate at a 5-star standard. No one welcomed us or offered to help with luggage. We were left to drop everything ourselves and then had to circle around looking for parking in a full lot. The next day, I was even told to leave the car outside due to lack of space — unacceptable for a hotel claiming to be top-tier. Communication with reception was abysmal. They don’t answer calls, and when they do, they simply hang up. When I asked about it in person, the excuse was “we’re overwhelmed because the hotel is fully booked.” A full hotel is not an excuse for poor service — it’s a test of your ability to manage, which this hotel clearly fails. At the pool, the waiter promised to return "right away" — 15 minutes later, still nothing. Normally, I’d let that slide, but with two babies under the sun, this becomes unacceptable. The elevator — tiny, barely fitting 2 adults — is constantly monopolized by hotel staff delivering towels and supplies, making it unusable for guests. And then the most surreal part: the towel guy. I asked for four towels for my family and he awkwardly told me he only had three, and I had to bring them back myself. The next day, he saw me with my family, didn’t offer towels, so I took them myself. Only then did he run over and tell me I wasn’t allowed to take towels on my own. Truly absurd. This hotel doesn’t just suffer from poor amenities (missing towels, cups, overwhelmed staff) — it suffers from untrained, impolite, and unprofessional personnel. A smile costs nothing. Basic courtesy, attention to families with children, and responding to guests’ needs are minimum expectations in hospitality — especially if you’re going to label yourself as a 5-star resort. My advice: either train your staff properly and raise your standards, or stop pretending to be a luxury destination. You are doing a disservice to your guests and to the hospitality industry.