Radisson Grenada Beach Resort

I'd like to begin by acknowledging the exceptional service delivered by the entire staff, which truly sets a high standard. Shout out to Shenna. The front desk staff's efficiency was impressive, while the service at breakfast, dinner, and poolside was consistently outstanding. The breakfast offered a diverse range of delicious options that remained consistent throughout our stay. Similarly, the dinner service was equally impressive. The beach and pool areas are fantastic, providing endless fun for my children. The hotel's location is highly convenient, merely 10 minutes from the airport and 15 minutes from town. Notably, the hotel is undergoing renovations, including upgrading another pool, guest rooms, and facilities. I'm eager to return with my family to experience the enhanced amenities. To further elevate the hotel's excellence, upgrading all guest rooms would be a valuable investment. Our garden view room offered a breathtaking view of the sunrise each morning. That was very nice.

The hotel is beautiful, great location, clean. One pool was being renovated but the larger pool was open and great for kids. We stayed in the renovated rooms which were clean and comfortable. The breakfast was excellent with a huge selection and very friendly service. The 3 stars has to do with the check-in staff - firstly there is a mandatory $100US per night charge that will (hopefully) get refunded upon check-out. This is if we choose to eat at the on-site restaurants. They said it's clearly stated on the website but I still don't see it marked anywhere and I don't believe that this should be mandatory. Secondly, I visited the front desk twice to book an airport taxi. The lady took my information but didn't know the price the taxi would charge from the hotel to the airport. I went back a few hours later to ask again the price and was told it was booked for me and was 70EC. We showed up the next day at the 'booked' time and the front desk staff had never booked the taxi. When I said I had come twice to make sure it was booked, the staff started whispering about me to each other and watching me as if I was being unreasonable. Thankfully a taxi driver in the lobby called a colleague who came to take us to the airport.

Nice staff and location but they need to renovate. Rooms are outdated and in need of basic upkeep. Chipping paint, dirty sheets, loose faucets and rusting fixtures plagued our room. Shame because it's in a great location with a nice staff and on-site dining options.