Raffles Sentosa Singapore

The drive up to Raffles Hotel Sentosa elevated us into a tranquil escape into nature. The moment we laid eyes on the familiar Raffles Sentosa main door, we were greeted warmly by the iconic Raffles Hotel Doorman. The friendly staff promptly took over our vehicle and ushered us into the cosy and cool lobby, tastefully furnished with antique-style pieces that felt exceptionally lush and inviting. The wait for the keys to the villa was not long and we were genuinely touched by the warmth and friendliness of the staff. On our first night, we experienced an issue with the air-conditioning in the bedroom. Staff members arrived quickly and resolved the issue within 15 minutes. It remained comfortable for the rest of our stay, thanks to their prompt and efficient service. On our second day, our butler Christopher hosted a lovely perfume-making session and gave us a personal tour around the villa grounds, including the signature 150-year-old tree that’s beautifully preserved and steeped in heritage. Christopher was attentive, polite, and helpful throughout our stay, and we appreciated the thoughtful service he provided. By the time our final day arrived, we had grown accustomed to the rustling leaves, lush landscapes, chirping birds, and seamless butler service. As we drove away, we felt a quiet sense of departure from a truly peaceful retreat. As we pen this review, plans are already in motion for our next stay at Raffles Hotel Sentosa—an ideal escape for a refreshing recharge.

Very well taken care of by the butlers and friendly staff on the ground. Staff were easily reachable via Whatsapp and was very prompt in delivering items to the villa or getting the buggy around. The garden villa was very nicely furnished with only the heavy sliding doors between the lounge and bedroom causing some frustration. Cleanliness wise, we spotted a used plaster left behind by the previous occupant on the patio but housekeeping quickly took care of it when I highlighted it. The grounds were beautifully maintained with impeccable greenery amidst its rolling slopes. Activities were limited on a Saturday as most butler-led activities including bird watching were on weekdays and not on weekends. This was a pity. Check-in was the least comfortable part as we had to wait quite a bit at the main lobby. The staff however were very helpful in helping us get to Royal China for a late lunch before completing the check-in at the villa. Likewise, the check out experience was great as they can do it at the villa. A friend we met during our stay did highlight that the same lobby was experiencing quite a packed situation during check out. Perhaps a more staggered approach would improve the experience for everyone? Overall, it was a very memorable stay at the new Raffles Sentosa perfect for couples to escape from the boring daily bustle to relax and enjoy.

From the moment we checked in, everything was amazing. We got to our villa and we were stunned. It’s gorgeous. Our butler Christopher was so friendly and make us feel so welcomed. The welcome drink of Sentosa slings was a great touch. We ordered room service during our stay and they delivered the food to us ahead of the time they quoted. They was amazing however, I do understand this isn’t always possible and even then, the timing quoted was completely reasonable and staying with two young kids, we really appreciate that. Everyone was always so kind and courteous and constantly checking with us on how our stay was and if anything could be done to make it better. It was amazing! One of the best experiences I have ever had staying at a hotel, world wide. I look forward to returning! We have to thank everyone there for making our stay amazing!